Privacy Policy
Credlo, LLC ("Credlo," "we," "our," or "us") operates the website located at credlo.io and provides a review automation platform for local service businesses (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, or use our Service.
Please read this policy carefully. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of the Service.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide to us, including:
- Account registration information (name, email address, business name, phone number, and password)
- Billing and payment information (processed securely through third-party payment processors; we do not store full credit card numbers)
- Business profile information (Google Business Profile details, Facebook Page details, CRM credentials, and integration tokens)
- Customer contact data you upload or sync to the platform (names, phone numbers, and email addresses of your customers)
- Communications you send us (support requests, demo booking forms, and email correspondence)
1.2 Information Collected Automatically
When you access or use the Service, we may automatically collect:
- Log data: IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and referring URL
- Device information: hardware model, operating system, unique device identifiers, and mobile network information
- Usage data: features accessed, review request volumes, campaign performance metrics, and dashboard interactions
- Cookies and similar tracking technologies: see Section 6 for details
1.3 Information from Third Parties
We may receive information about you from third-party services you connect to Credlo, including:
- Google Business Profile data (review counts, ratings, and profile details) via the Google My Business API
- Facebook Page data (reviews and page details) via the Meta Graph API
- CRM and scheduling software data (customer records, job completions) via integrations with platforms such as Jobber, Housecall Pro, ServiceTitan, QuickBooks Online, Square, and Zapier
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Service, including sending automated review requests, follow-up messages, and AI-generated review responses on your behalf
- To process transactions and send related information, including purchase confirmations and invoices
- To personalize review request messages with your team photos, business name, and customer names
- To monitor and analyze usage patterns to improve the Service
- To communicate with you, including responding to support inquiries, sending product updates, and notifying you of changes to the Service or this policy
- To send marketing communications where you have opted in; you may opt out at any time
- To detect, prevent, and address fraud, security incidents, and technical issues
- To comply with applicable laws, regulations, and legal obligations
- To enforce our Terms of Service and other agreements
3. Sharing of Your Information
We do not sell, rent, or trade your personal information or your customers' personal information to third parties for their marketing purposes. We may share information in the following limited circumstances:
3.1 Service Providers
We engage third-party vendors and service providers that perform functions on our behalf, such as payment processing, data hosting, email delivery, SMS delivery, analytics, and customer support tools. These providers are contractually obligated to use your information only as directed by Credlo and in accordance with this policy.
3.2 Third-Party Integrations
When you connect Credlo to a third-party platform (such as Google, Facebook, Jobber, or Zapier), data is shared with those platforms to the extent necessary to provide the integration. Your use of those platforms is governed by their respective privacy policies.
3.3 Business Transfers
If Credlo is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website prior to your information becoming subject to a different privacy policy.
3.4 Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal process (such as a subpoena, court order, or government request), or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Data Retention
We retain personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:
- Account and billing information is retained for the duration of your account and for a period of seven (7) years thereafter for tax and legal compliance purposes
- Customer contact data you upload is retained for the duration of your active subscription and deleted within ninety (90) days of account termination, unless you request earlier deletion
- Message logs and campaign data are retained for twenty-four (24) months from creation
- Server and access logs are retained for ninety (90) days
You may request deletion of your personal data at any time by contacting us at [email protected]. Requests are processed within thirty (30) days.
5. Data Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS 1.2 or higher
- Encryption of sensitive data at rest
- Access controls and role-based permissions limiting employee access to personal data
- Regular security assessments and vulnerability testing
- Incident response procedures for suspected data breaches
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify affected users as required by applicable law.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information when you use the Service. Types of cookies we use include:
- Essential cookies: necessary for the Service to function and cannot be disabled
- Analytics cookies: help us understand how visitors interact with the Service (e.g., Google Analytics)
- Preference cookies: remember your settings and preferences
- Marketing cookies: used to deliver relevant advertisements (where applicable)
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service. For more information, please contact us at [email protected].
7. Your Rights and Choices
Depending on your location, you may have the following rights with respect to your personal information:
- Access: the right to request a copy of the personal information we hold about you
- Correction: the right to request correction of inaccurate or incomplete information
- Deletion: the right to request deletion of your personal information, subject to certain legal exceptions
- Portability: the right to receive your personal information in a structured, machine-readable format
- Objection: the right to object to certain types of processing, including direct marketing
- Restriction: the right to request that we restrict processing of your information in certain circumstances
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.
California residents may have additional rights under the California Consumer Privacy Act (CCPA). If you are a California resident and wish to exercise your rights under the CCPA, please contact us at [email protected].
8. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected].
9. Third-Party Links and Services
The Service may contain links to third-party websites, including Google, Facebook, and integration partner platforms. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. International Data Transfers
Credlo is based in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using the Service, you consent to this transfer.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a new effective date and, where appropriate, by sending you an email notification. Your continued use of the Service after the effective date of the revised policy constitutes your acceptance of the changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Credlo, LLC
Website: credlo.io
Email: [email protected]
General support: [email protected]
FAQ
Questions answered.
Most clients receive their first new reviews within 24 to 48 hours of launching their reactivation campaign. The reactivation reaches your existing customer list immediately, so you don't have to wait for new customers to see results.
Yes. Credlo integrates with Jobber, Housecall Pro, QuickBooks Online, Square, ServiceTitan, and thousands more through Zapier. If your software isn't on the list, we'll figure it out during onboarding. Most tools connect in minutes.
Not at all. Credlo only asks real customers for honest reviews, which is exactly what Google encourages. We never offer incentives, filter reviews, or do anything that violates platform policies. Your Google Business Profile stays completely safe.
The best defense against a negative review is dozens of positive ones. Credlo helps you build that buffer fast. Our AI response system also crafts professional replies to any negative feedback, showing future customers that you care and respond promptly.
Almost none. The setup call takes about an hour. After that, Credlo runs entirely on autopilot. You can log into your dashboard anytime to check your progress, but there's nothing you need to do for the reviews to keep coming in.
No contracts, ever. Credlo is month-to-month and you can cancel at any time directly through your dashboard. We're confident the results will keep you.
Any local service business that relies on its reputation. Credlo works especially well for HVAC, plumbing, landscaping, cleaning, auto repair, dental, chiropractic, salons, restaurants, and home services. If you serve real customers in a local area, Credlo will work for you.
Manually asking customers works, but only if you remember to do it consistently and remember to follow up. Credlo sends personalized, photo-based messages automatically after every completed job and follows up automatically if they don't respond. The conversion rate is 4 to 8 times higher than manual requests, and it never misses a customer.